Home xeromike xeromike
Get started

Refund Policy

Effective Date: August 2, 2026

xeromike ("we", "us", "our", or "xeromike") is committed to providing you with a transparent, fair, and reliable purchase and refund experience. This Refund Policy explains the scope, conditions, and process for requesting refunds on products and services you purchase from us. Please read this policy carefully before making a purchase.

1. Scope of Application

This Refund Policy applies to all credits and products purchased through our AI platform (https://web.ai16.dev/), including but not limited to:

  • Token Credits: Credits used for AI chat, content generation, and other services.
  • Email Marketing Credits: Credits used for email marketing and email sending services.
  • Browser Usage Credits: Credits used for browser automation services.
  • Email Plans: One-time email plan services.
  • Website Templates: One-time website template products.

2. Refundable Credits

2.1 Refundable Scope

The following purchased credits may be refunded if they have not been fully used:

  • Token credits
  • Email marketing credits
  • Browser usage credits

2.2 Calculation of Refund Amount

  • The refund amount is calculated based on the unused credits in your account.
  • The refund is calculated proportionally based on the actual price paid and the used portion, i.e.: Refund Amount = (Unused Credits ÷ Total Purchased Credits) × Amount Actually Paid.
  • To avoid unnecessary transfer costs for extremely small amounts, the converted refund amount must not be less than USD 1. If the converted amount is less than USD 1, we regret that the refund cannot be processed.
  • The used portion of credits (whether fully consumed or not) is not included in the refund calculation.

2.3 Refund Conditions

  • You must have a valid account, and the credits for which you request a refund must still be in your account.
  • You must provide proof of purchase (such as order number, payment records) for our verification.
  • Refund requests must be submitted through our designated channels (see "Refund Process" below).

3. Non-Refundable Products

The following products are one-time products and cannot be refunded after purchase:

  • Email Plans: Once purchased, the email service is activated immediately and cannot be refunded.
  • Website Templates: Once purchased, the template can be downloaded and used immediately; as a digital product, it cannot be refunded.

Please carefully confirm your needs before purchasing the above products to avoid unnecessary loss.

4. Refund Process

  1. Submit a Request: Submit a refund request through the customer service function within our AI platform or the "Contact Us" page, and provide the following information:
    • Your account name / registered email;
    • The corresponding order number or payment proof;
    • The type of credits for which you request a refund and a description of the unused portion.
  2. Review and Verification: We will complete the review within 3–5 business days of receiving your request, verifying your purchase records and credit usage.
  3. Refund Processing: After approval, we will process the refund back to your original payment account within 5–10 business days.
  4. Refund Notification: After the refund is completed, we will notify you via the email registered with your account or in-platform messages.

Notes

  • The refund amount is based on the credit usage data recorded in our system.
  • If the refund is delayed or fails due to incomplete or inaccurate information provided by you, you shall bear the responsibility.
  • Each order may only be refunded once.

5. Special Circumstances

  1. Expired Credits: Unused credits that have passed their validity period are handled in accordance with the terms stated on the purchase page and may not be refunded. Please refer to the validity rules displayed on the purchase page.
  2. Violation of Terms: If your account is suspended or terminated due to violation of the Terms and Conditions, the related credits may not be refunded.
  3. Promotions and Gifts: Credits or coupons given as gifts with a purchase are not included in refund calculations.
  4. Exchange Rate Differences: If the payment currency differs from the refund currency, the refund amount may vary due to exchange rate fluctuations; the actual amount received shall prevail.

6. Contact Us

If you have any questions about this Refund Policy, or need to submit a refund request, please contact us at:

We will verify and process your request as soon as possible. Thank you for your understanding and support of xeromike!