Home xeromike xeromike
Get started

Careers · Join Xeromike

Help businesses put AI to work

We are looking for practical, responsible people who enjoy working with customers and technology — and who want to make AI actually work inside real companies.

Now hiringAI Customer Success & Implementation Specialist

Apply now Contact us

Join Xeromike

We are looking for practical, responsible people who enjoy working with customers and technology.

Our current hiring focus is on customer-facing technical roles — helping businesses successfully set up, use and maintain their AI employees.

If you enjoy solving problems, communicating with customers and working with AI products, we would like to hear from you.

  • 1 open role
  • Customer-facing technical
  • AI products
  • 01

    Customer-facing technical roles

    Our hiring focus today: people who can sit in front of a customer and also work the system.

  • 02

    One open position

    AI Customer Success & Implementation Specialist — the role we are actively hiring for now.

  • 03

    Real AI products, every day

    You work with AI employees that companies use for real business work, not demo cases.

Current openings

One open position — customer-facing, hands-on.

We are a small team. The person we hire now works directly with customers: no queue, no script, no hand-off to someone else.

Open position · 01

Hiring now

AI Customer Success & Implementation Specialist

  • Customer Success
  • Technical Support
  • AI Implementation

The main responsibility of this role is to help customers successfully use XEROMIKE. You will work directly with customers, understand what they want to achieve, help configure their AI employees, assist with setup and integrations, solve technical issues and support customers as they continue using the platform.

Apply for this role

Customer Success

Get a customer from “we bought it” to “it is working”.

Technical Support

Find the cause, not just the symptom.

AI Implementation

Turn a business need into a working AI employee.

Working at Xeromike

You will work between customers, product and engineering.

We are building and improving our products continuously — which means the product you support this month is not the same product next quarter.

You will work closely with customers, the product team and the technical team. Customer feedback is an important part of our product development process. When customers repeatedly encounter a problem or request a new capability, your feedback helps us understand what should be improved.

Who you help

Customers

The people whose real work the product has to fit into.

Who you report to

Product team

Turns recurring customer signals into product decisions.

Who you escalate to

Technical team

Fixes what is actually broken — once you can describe it precisely.

Why your feedback matters

A problem reported once is a ticket. A problem reported with the configuration, the steps and the expected result becomes something the product can actually fix.

Our expectations

Five things we ask of everyone who talks to a customer.

  1. 01

    Customer First

    Understand what the customer is actually trying to accomplish.

  2. 02

    Solve the Problem

    Do not stop at answering the question. Help reach a working result.

  3. 03

    Communicate Clearly

    Make technical information easy for customers to understand.

  4. 04

    Take Responsibility

    Follow issues through instead of simply passing them on.

  5. 05

    Keep Learning

    AI products and technologies change quickly. Continuous learning is part of the job.

Application process

From application to decision, four steps.

No long funnel. This is what happens after you send us your information.

  1. 01

    Apply

    Send us your information and relevant experience.

  2. 02

    Initial Conversation

    We will learn more about your background, communication skills and technical experience.

  3. 03

    Practical Discussion

    We may discuss a typical customer problem and how you would approach it.

  4. 04

    Final Discussion

    For suitable candidates, we will discuss the role and next steps.

Applying for AI Customer Success & Implementation Specialist? You can start at step one right now.

Apply now

Join our team

Help customers successfully use AI in their businesses.

If you have experience in customer support, SaaS, IT, AI applications or software implementation — and you like the hands-on side of the work — we would be happy to hear from you.

We are currently looking for

AI Customer Success & Implementation Specialist

Apply now Contact us
  • Customer Success
  • Technical Support
  • AI Implementation
  • SaaS
  • IT Support
  • AI Applications