LINE Customer Service Bot

Audience: front-end end users

Scenario

The company already talks with customers on LINE, and wants AI to handle common questions, pre-sales, basic after-sales, and need capture. Customers keep using the same LINE; they do not change how they contact the company.

The system already provides a standard 独立的line客服 employee. You do not need to create an employee from scratch: click Use in the AI Employee Market to copy it into the current project, write memory and create a session, then in LINE hosting hand over a LINE account the company already uses. One employee can host more than one LINE account. Each account has its own session, language, inbound message, and memory.

First use a ready-made standard AI Employee, then host the company’s own in-use LINE account to it.

Work type

LINE customer-service reception: product and service questions, FAQs, pre-sales, basic after-sales, capturing customer needs, and follow-up. If it is beyond current permission, hand over to a human by company rules.

Configured tools

Connect through LINE hosting. You do not chat from My employees. Direct chat is only in the left AI Employee. To receive external LINE customer messages, you must host first.

Binding: existing LINE account → that account’s own Agent session (identity + memory) → 独立的line客服. The same employee can host more than one LINE. Sessions and inbound messages keep them apart.

Map extra tools, Skill, SOP, MCP, and enterprise resources when you need a closer fit to company scripts or materials.

Skill and SOP

The market copy of 独立的line客服 already has basic customer-service ability. The company can map more Skill, SOP, and materials to match its own reception rules and process.

Logic in brief

Prepare memory for this LINE and copy the url → create the matching session (or select it on the hosting page) → In LINE hosting choose 独立的line客服; if the session already exists, select it, otherwise click + → choose language → put this LINE’s identity and memory url in the inbound message template → Create account and start pairing, scan with the LINE the company already uses → the customer sends LINE → identity and memory are located from the inbound message, then it replies.

One 独立的line客服 can host more than one in-use LINE account. Each account has its own session, identity, and memory. Keep follow-up on that account in that account’s session.

Matching human system

This matches a LINE customer-service seat: the standard employee comes from the market; the company only hosts LINE accounts it already uses. Complex cases still go to a human agent.

Steps

1. Open AI Employee → Enter market, find 独立的line客服, and click Use.

2. After you enter that employee, click ⋯ → Enterprise Docs in the top right. Click the folder icon, New folder, name it LINE客服, then click Create.

3. Open the LINE客服 folder (the top should show LINE客服, not the tenant root). Only then click cloud upload and choose New Markdown document. The memory file must sit in this folder. On the first line write #LINE客服记忆 (the memory name follows the employee: “[name] memory”). Click Save in the top right, rename document.md to LINE客服.md, then Save again.

4. In File info, fill in Title, Description, and Tags as needed, then click Confirm.

5. Click ⋯ on the LINE客服.md you just created, choose View info, and copy the url.

6. Click ⋯ → New session in the top right. Name the session for this LINE account (one account, one session). Click Confirm. At hosting you will select this session; you do not need to click + there.

7. Open LINE → LINE hosting. This lets 独立的line客服 host a LINE account the company already uses. Choose AI Employee 独立的line客服. For Agent session, select the session you already created; click + on the right only if there is none yet. Choose Language for this account. In Inbound message template, write this LINE’s identity, memory document, and how to notify it of a new message. Placeholders include {sender}, {preview}, {thread_url}, {chat_mid}. When the same employee hosts more than one LINE, each account’s inbound message must point to its own identity and memory so they are not mixed.

   Sample:

   Your identity
   Name: Alix;
   Gender: male;
   Age: 25;
   Education: graduate;
   Major: marketing;
   Personality: calm and informed;

   Read this before each job: (paste this LINE’s memory url) This document is your memory. If you need several turns to finish the work, write into this document. You fully edit and use it.

   You have a new LINE message
   Sender: {sender}
   Content: {preview}
   Session: {thread_url}
   Handle and reply to this message now.

   Then click Create account and start pairing.

8. After the hosting account is created, on the phone LINE the company already uses: Settings → Logged-in devices → Add device, and scan the QR code on the page. If LINE asks for a PIN, enter the 6-digit number on the page and confirm.

9. After pairing succeeds, customers still send messages on the same LINE. The inbound message locates this account’s identity and memory, and 独立的line客服 replies. Special quotes, contracts, complaints, and similar cases beyond permission go to a human. The left AI Employee is still for internal direct chat. To host another in-use LINE, repeat steps 6–8 with that account’s own session, language, inbound message, and memory.